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작성자	zy***@iab*****.kr	작성일	2026년 05월 22일
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text-align: right;}body span.fr-img-caption.fr-dii{display: inline-block; float: none; vertical-align: bottom; margin-left: 5px; margin-right: 5px; max-width: calc(100% - 10px);}body span.fr-img-caption.fr-dii.fr-fil{float: left; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px);}body span.fr-img-caption.fr-dii.fr-fir{float: right; margin: 5px 0px 5px 5px; max-width: calc(100% - 5px);}body .fr-video{text-align: center; position: relative;}body .fr-video.fr-rv{padding-bottom: 56.25%; padding-top: 30px; height: 0px; overflow: hidden;}body .fr-video.fr-rv > iframe, body .fr-video.fr-rv object, body .fr-video.fr-rv embed{top: 0px; left: 0px; width: 100%; height: 100%; position: absolute !important;}body .fr-video > {box-sizing: content-box; max-width: 100%; border: none;}body .fr-video.fr-dvb{display: block; clear: both;}body .fr-video.fr-dvb.fr-fvl{text-align: left;}body .fr-video.fr-dvb.fr-fvr{text-align: right;}body .fr-video.fr-dvi{display: inline-block;}body .fr-video.fr-dvi.fr-fvl{float: left;}body .fr-video.fr-dvi.fr-fvr{float: right;}body a.fr-strong{font-weight: 700;}body a.fr-green{color: green;}body .fr-img-caption{text-align: center;}body .fr-img-caption .fr-img-wrap{padding: 0px; margin: auto; text-align: center; width: 100%;}body .fr-img-caption .fr-img-wrap a{display: block;}body .fr-img-caption .fr-img-wrap img{display: block; margin: auto; width: 100%;}body .fr-img-caption .fr-img-wrap > span{margin: auto; display: block; padding: 5px 5px 10px; font-size: 14px; font-weight: initial; box-sizing: border-box; opacity: 0.9; width: 100%; text-align: center;}body button.fr-rounded, body input.fr-rounded, body textarea.fr-rounded{border-radius: 10px; background-clip: padding-box;}body button.fr-large, body input.fr-large, body textarea.fr-large{font-size: 24px;}body span.fr-img-caption.fr-dii.fr-fil, body p img.fr-dii.fr-fil{margin-right: 15px;}</style></head><body class="fr-element-scroll-visible fr-view" dir="ltr" contenteditable="true" style="min-height: 650px;" aria-disabled="false" spellcheck="true"><p>안녕하세요.</p><p>전자계약 서명완료 이메일이 간헐적으로 오지 않습니다. 며칠동안 20건 이상은 안온거같습니다.</p><p>미서명자 정리 후 윗선에 보고드리는데 이메일이 오지 않으니 사이트에 접속해서 일일이 상태를 확인해야해서 너무 불편합니다.</p><p>빨리 고쳐주시길 바랍니다.</p></body>

답변

답변내용
처리상태	답변완료	작성일	2026년 05월 26일
<p>안녕하세요 싸인오케이팀입니다.</p><p><br></p><p>최근 고객님 계정(zy****9)으로 발송된 서명완료 메일 최근 100건 발송결과를 조회한 결과 다음과 같이 발송실패한 내역이 발견되었습니다.</p><p><br></p><p>5월 19일 19:13 (3건)</p><p>5월 21일 09:43 (1건)</p><p>5월 21일 10:36 (1건)</p><p><br></p><p>현재 이용중인 사내 스팸 차단 시스템(ezspam)에서 비슷한 형태의 전자서명 완료메일이 단기간에 많이 들어오자 이를 스팸으로 인식하여 차단한 것으로 추정됩니다. 이미 시스템에서 전자서명 관련 메일을 받도록 예외 설정을 해두셨더라도, 설정이 정상적으로 작동하지 않아 차단되었을 수 있습니다.</p><p>번거로우시겠지만, 사내 보안 담당자나 스팸 차단 시스템 관리자에게 <b>수신 허용(예외) 설정이 잘 등록되어 있는지, 정상 작동 하였는지 여부를 확인</b>해 주시기 바랍니다.</p><p><br></p><p>화이트리스트가 필요하신 경우 싸인오케이 홈페이지 내 채널톡으로 문의해 주시기 바랍니다.</p><p>감사합니다.</p>

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