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제목	받은 계약서 서명하려고 하는데 인증서 로드 안됨
작성자	amyk*@zo*.com	작성일	2024년 12월 26일
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margin: auto; text-align: center; width: 100%;}body .fr-img-caption .fr-img-wrap a{display: block;}body .fr-img-caption .fr-img-wrap img{display: block; margin: auto; width: 100%;}body .fr-img-caption .fr-img-wrap > span{margin: auto; display: block; padding: 5px 5px 10px; font-size: 14px; font-weight: initial; box-sizing: border-box; opacity: 0.9; width: 100%; text-align: center;}body button.fr-rounded, body input.fr-rounded, body textarea.fr-rounded{border-radius: 10px; background-clip: padding-box;}body button.fr-large, body input.fr-large, body textarea.fr-large{font-size: 24px;}body span.fr-img-caption.fr-dii.fr-fil, body p img.fr-dii.fr-fil{margin-right: 15px;}</style></head><body class="fr-element-scroll-visible fr-view" dir="ltr" contenteditable="true" style="min-height: 650px;" aria-disabled="false" spellcheck="true"><p>안녕하세요</p><p><br></p><p>받은 계약서 서명하려고 하는데</p><p><br></p><p>기존에 사용하던 인증서가 불러와지지 않아 문의 드립니다.</p></body>

답변

답변내용
처리상태	답변완료	작성일	2024년 12월 26일
<p><strike></strike>안녕하세요 싸인오케이팀 입니다!</p><p><br></p><p>가장 먼저, 기존에 사용하시던 인증서가 "범용" 인증서인지 먼저 확인부탁드립니다.</p><p>(금융거래용 등 용도제한 인증서는 사용이 불가합니다.)</p><p><br></p><p>아울러, 싸인오케이에서는 발송자가 선택한 서명대상자의 유형(개인/기업)에 따라</p><p>개인 문서에는 개인 범용 공동인증서,</p><p>기업 문서에는 사업자 범용 공동인증서가 필요합니다.</p><p><br></p><p>해당 계약 건이 기업간 계약이며, 사업자 범용 공동인증서가 해당 PC에 저장되어있음에도</p><p>인증서 조회가 안되실 경우, 발송기업에서 서명대상자를 "기업"으로 설정하신게 맞는지 한번 더 확인부탁드립니다.</p><p><br></p><p>관련하여 확인이 어려우실 경우, 당사 고객센터(1566-7797)로 연락주시면</p><p> 원격지원을 통해 더욱 자세히 안내드리도록 하겠습니다.</p><p><br></p><p>감사합니다:)</p>

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