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제목	서비스 개편 후 불편사항에 대한 개선 요청
작성자	mo****@cgb***.kr	작성일	2025년 08월 19일
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text-align: right;}body span.fr-img-caption.fr-dii{display: inline-block; float: none; vertical-align: bottom; margin-left: 5px; margin-right: 5px; max-width: calc(100% - 10px);}body span.fr-img-caption.fr-dii.fr-fil{float: left; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px);}body span.fr-img-caption.fr-dii.fr-fir{float: right; margin: 5px 0px 5px 5px; max-width: calc(100% - 5px);}body .fr-video{text-align: center; position: relative;}body .fr-video.fr-rv{padding-bottom: 56.25%; padding-top: 30px; height: 0px; overflow: hidden;}body .fr-video.fr-rv > iframe, body .fr-video.fr-rv object, body .fr-video.fr-rv embed{top: 0px; left: 0px; width: 100%; height: 100%; position: absolute !important;}body .fr-video > {box-sizing: content-box; max-width: 100%; border: none;}body .fr-video.fr-dvb{display: block; clear: both;}body .fr-video.fr-dvb.fr-fvl{text-align: left;}body .fr-video.fr-dvb.fr-fvr{text-align: right;}body .fr-video.fr-dvi{display: inline-block;}body .fr-video.fr-dvi.fr-fvl{float: left;}body .fr-video.fr-dvi.fr-fvr{float: right;}body a.fr-strong{font-weight: 700;}body a.fr-green{color: green;}body .fr-img-caption{text-align: center;}body .fr-img-caption .fr-img-wrap{padding: 0px; margin: auto; text-align: center; width: 100%;}body .fr-img-caption .fr-img-wrap a{display: block;}body .fr-img-caption .fr-img-wrap img{display: block; margin: auto; width: 100%;}body .fr-img-caption .fr-img-wrap > span{margin: auto; display: block; padding: 5px 5px 10px; font-size: 14px; font-weight: initial; box-sizing: border-box; opacity: 0.9; width: 100%; text-align: center;}body button.fr-rounded, body input.fr-rounded, body textarea.fr-rounded{border-radius: 10px; background-clip: padding-box;}body button.fr-large, body input.fr-large, body textarea.fr-large{font-size: 24px;}body span.fr-img-caption.fr-dii.fr-fil, body p img.fr-dii.fr-fil{margin-right: 15px;}body p{margin-top: 5px; margin-bottom: 5px;}</style></head><body class="fr-element-scroll-visible fr-view" dir="ltr" contenteditable="true" style="min-height: 650px;" aria-disabled="false" spellcheck="true"><p>7/17 개선요청 글에 내부 검토 후 개선될 예정이라고 답변 주셨었는데 지금보니 게시글은 삭제되고 개선사항 아직까지 반영되지 않고 있어, 추가 요청 및 문의드립니다. </p><p><br></p><p style="margin: 0px; padding: 0px;" id="isPasted">1. 이번 리뉴얼하면서 서명하기 버튼을 더보기 버튼에 숨겨놓으셔서 비효율적입니다.</p><p style="margin: 0px; padding: 0px;">계약서 제목 클릭 후 하단에 보이는 문서보기 버튼 옆에 함께 배치해주시면 더 좋을것 같습니다.</p><p style="margin: 0px; padding: 0px;"><br></p><p style="margin: 0px; padding: 0px;">2. 계약서 내용보는데 스크롤바가 없어서 문서 내 이동하는데 굉장히 번거롭습니다.</p><p style="margin: 0px; padding: 0px;">개선 요청드립니다.</p><p style="margin: 0px; padding: 0px;"><br style="color: rgb(32, 33, 36); font-family: "Malgun Gothic"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: -1px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></p><p style="margin: 0px; padding: 0px;">고객게시판에 글을 남겨도 삭제되고, 고객지원챗을 드려도 답이 없으신데</p><p style="margin: 0px; padding: 0px;">수정 가능 여부에 대한 답변 부탁드립니다.</p><p style="margin: 0px; padding: 0px;"><br></p><p style="margin: 0px; padding: 0px;">감사합니다.</p></body>

답변

답변내용
처리상태	답변완료	작성일	2025년 08월 21일
<p>안녕하세요 싸인오케이팀입니다.</p><p>먼저 이용에 불편을 드려 죄송합니다. 요청주신 개선사항과 관련하여 답변드립니다.</p><p><b><br></b></p><p>1. 서명하기 버튼 개선은 현재 3분기 기능개선 항목으로 개발작업 진행 중에 있습니다.</p><p>리뉴얼 이후 여러가지 안정화, 기능개선 작업들이 동시에 진행되고 있다보니, 우선순위에 따라 분기 단위로 정기 개선작업을 진행하고 있습니다.</p><p><br></p><p>요청주신 내문서함 - 일반계약 건 [서명하기/검토하기] 버튼 전면 노출 먼저 9월 초 내로 반영할 예정이며,</p><p>반영이 완료되는대로 담당 영업사원을 통해 안내드리도록 하겠습니다.</p><p>9월 내로 내문서함(대량발송) 및 템플릿 메뉴에 대한 버튼 배치도 개선 예정인점 참고부탁드립니다.</p><p><br></p><p>2. 계약서 스크롤바는 PC에서 계약서 서명하는 화면을 말씀하시는 것으로 이해하였습니다.</p><p>현재 스크롤 기능은 있으나 스크롤바가 화면 상에 노출되고 있지 않아 페이지수가 많은 문서의 경우 불편함을 느끼셨을 것 같습니다.</p><p><br></p><p>마우스 스크롤 외에도 우측 상단 페이지 번호 입력방식으로도 페이지 이동이 가능하며,</p><p>페이지 우측 내가 입력해야하는 항목을 클릭하시면 해당 페이지로도 이동되오니 이점 참고부탁드리며,</p><p>스크롤바 노출도 확인 후 3분기 기능개선에 포함하도록 하겠습니다.</p><p><br></p><p><br></p><p>현재 진행 중인 싸인오케이 기능개선 사항에 대하여 개선일정을 사전에 공지하는 등 혼선 없이 개선일정을 안내드릴 수 있는 방안을 검토하고 있습니다.</p><p>앞으로는 개선 진행 현황을 투명하게 공유하여 같은 불편이 없도록 노력하겠습니다.</p><p><br></p><p>아울러, 고객게시판 및 채널톡 운영 등에 있어서도 문제발생 경위를 파악하여 재발하지 않도록 관리체계를 강화하도록 하겠습니다.</p><p>본 개선요청 사항에 대해서는 당사 영업 담당자를 통해 개선되는대로 별도 안내드릴 예정입니다.</p><p>고객님의 소중한 의견이 빠짐없이 반영되도록 서비스 품질관리에 힘써 노력하는 싸인오케이팀 되겠습니다.</p><p><br></p><p>감사합니다:)<br></p>

싸인오케이를 지금 시작해보세요